Mixed textile orders kept on the correct care routes
Automatic app charge
Payment is taken after we mark the completed order ready.
Bedding details recorded
List sizes, fabrics, fillings and stains before collection.
Washable rugs assessed
We check labels, backing, construction and damage before washing.
Follow one clear route from collection to return
For an app order in Osbaldwick, select an available collection slot, enter the item details and place everything in secure bags. We collect from the agreed point, organise the textiles by care need and process the order. Once we mark it ready, payment is taken automatically through the app before return. Clear descriptions are important when one handover contains ordinary bedding and a washable rug, since these items require different checks.
Identify washable rugs separately from household linen
Bedding and towels should be described by type, size, fabric and condition. A rug must be designed and labelled as washable, with its dimensions, construction, backing and existing damage considered before treatment. Remove any non-washable pad and loose debris first. Customers in Osbaldwick should add stains and care instructions to the booking, helping us organise a mixed order without treating every textile as normal household laundry.
Frequently asked questions
When is payment taken for an app order?
Payment is taken automatically after we finish the order and mark it ready in the app. Review the selected service, collection information and item descriptions before the handover.
Can a washable rug go with bedding?
It can share the collection, but it must remain clearly separate and follow its own assessment. Provide the rug label, dimensions, backing, construction, stains and details of any existing damage.
Should removable rug pads be included?
No, not when the pad or base isn't washable. Detach non-washable components and send the approved washable cover only, following its maker's care information and preparation guidance.